Got questions? This way.
FAQs, quick fixes, and official info on every feature.
Can't find your question here, try our support forums.
General questions:
Explore frequently asked questions about MavericksTech’s wide range of services, including IT support, cloud solutions, cybersecurity, and vCISO services. Learn more about how to get started with us, our flexible pricing plans, and how we can tailor our offerings to meet your specific business needs.
MavericksTech specializes in offering a broad range of IT services, including IT support, cloud services, cybersecurity, and vCISO (Virtual Chief Information Security Officer) services. Our solutions are designed to help businesses enhance their technology infrastructure, improve security, and streamline operations.
Getting started is easy. Simply contact us via our website or give us a call. We'll schedule an initial consultation to assess your business needs and recommend the best services tailored for you. Whether it's a one-time project or ongoing support, we provide customized solutions for your business.
Yes! We understand that every business has unique requirements, so all of our services are fully customizable. Whether you need tailored cybersecurity strategies, scalable cloud services, or dedicated IT support, we will design a plan that aligns with your goals and budget.
We serve businesses across a variety of industries including finance, healthcare, education, retail, and technology. Our team has extensive experience working with both small businesses and large enterprises, ensuring scalable and effective solutions for any organization.
No, we offer flexible plans with both short-term and long-term options. You can choose monthly, quarterly, or yearly contracts depending on your business needs. We believe in providing flexibility so that you can scale services up or down as your company grows.
Yes, we provide a free initial consultation to help you understand how our services can benefit your business. During this session, we’ll assess your IT infrastructure and security needs to offer personalized recommendations.
Technical Questions:
Dive into detailed technical FAQs related to our cloud and cybersecurity services. Learn how MavericksTech implements top-tier security protocols, supports cloud migration, ensures compliance with industry regulations, and offers data backup and disaster recovery solutions. This section answers your most pressing technical concerns.
We support all major cloud platforms, including Amazon Web Services (AWS), Microsoft Azure, Google Cloud, and others. We also offer comprehensive cloud migration services to ensure a smooth transition to the cloud, minimizing downtime and ensuring all data is securely transferred.
We implement a multi-layered security approach to protect your business from cyber threats. This includes firewalls, data encryption, antivirus software, and regular security audits. We also monitor for emerging threats and update our defenses accordingly to protect against new vulnerabilities.
Yes, we provide comprehensive compliance services to ensure your business meets all regulatory requirements. Whether you need to comply with GDPR, HIPAA, or PCI DSS, our team will guide you through the process, from assessments and audits to implementation of necessary security measures.
Our cloud services include automated data backup and disaster recovery solutions. We schedule regular backups to ensure that your data is always protected. In the event of a disaster, we offer fast recovery solutions to minimize downtime and ensure business continuity.
For cloud services, we employ strict security protocols including multi-factor authentication (MFA), encryption, firewalls, and continuous monitoring. We ensure that your cloud infrastructure is protected from unauthorized access, data breaches, and other cyber threats.
We regularly update our security measures based on the latest industry standards and emerging threats. Our team monitors security trends and vulnerabilities to ensure we are using the most up-to-date protocols to protect your business from evolving cyber threats.
Support & updates:
Discover everything you need to know about our comprehensive support services. From how to contact our 24/7 customer support team to the various support plans we offer, this section covers how MavericksTech ensures smooth operations for your business. Whether it’s on-site assistance or remote troubleshooting, we’ve got you covered.
Our support team is available 24/7 to assist you. You can contact us via phone, email, or through the customer support portal on our website. For urgent matters, we recommend calling our hotline for immediate assistance.
For critical issues, we respond within 30 minutes, ensuring minimal downtime for your business. For non-urgent matters, our response time is usually within 4 hours. Our priority is ensuring that your operations run smoothly with minimal interruptions.
Yes, we offer both remote and on-site support depending on the nature of the issue. While most problems can be resolved remotely, we also provide on-site support for more complex issues or when physical hardware needs to be serviced or replaced
We offer three levels of support: Basic, Advanced, and Premium. Our Basic plan covers general IT support, while Advanced includes proactive monitoring and system management. Premium offers dedicated, 24/7 support with a dedicated account manager to ensure your IT infrastructure is constantly optimized.
We provide proactive monitoring and maintenance services, which allow us to detect and fix potential problems before they escalate into major issues. This includes regular system updates, security patching, and performance monitoring to ensure your systems are always running smoothly.
Yes, we offer continuous monitoring as part of our Advanced and Premium support plans. Our team will monitor your systems 24/7 to detect any anomalies or security breaches in real-time, ensuring your business remains secure and operational.